FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Afterpay and Zip Pay.

Q: Is my payment information secure?
A: Yes, we use industry-standard SSL encryption for all transactions.

SHIPPING & DELIVERY
Q: How long does shipping take?
A: Australia-wide delivery typically takes 2-7 business days. Express options available.

Q: Do you ship internationally?
A: Yes, international shipping rates and times vary by destination.

RETURNS & EXCHANGES
Q: What’s your return policy?
A: Unworn items with original tags may be returned within 30 days.

Q: How do I process a return?
A: Initiate through your account or contact our support team.

PRODUCT CARE
Q: How should I care for my garments?
A: Follow the care instructions on each item’s label. Most recommend cold wash and line dry.

SIZING
Q: Are your sizes Australian standard?
A: Yes, we use Australian sizing. Refer to our detailed size charts for measurements.

GIFT CARDS
Q: Do gift cards expire?
A: No, they remain valid until fully redeemed.

ACCOUNT HELP
Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page.

WARRANTY CLAIMS
Q: What’s covered under warranty?
A: Manufacturing defects are covered for 12 months from purchase.