DELIVERY & RETURNS POLICY
SHIPPING INFORMATION
Processing Time:
- Orders typically dispatch within 1-3 business days
- Express processing available for urgent orders
Domestic Shipping (Australia):
- Standard: 2-7 business days ($8.95)
- Express: 1-3 business days ($14.95)
- Free standard shipping on orders over $100
International Shipping:
- Delivery times vary by destination (7-21 business days)
- Customs/duties may apply (customer responsibility)
- Fully tracked service available
Order Tracking:
- Tracking number provided via email upon dispatch
- Real-time updates through carrier website
RETURNS & EXCHANGES
Return Policy:
- 30-day return window from delivery date
- Items must be unworn with original tags attached
- Original packaging required
How to Return:
- Log in to your account
- Select order for return
- Print prepaid return label (AU only)
- Post at any Australia Post outlet
Refunds:
- Processed within 5 business days of receipt
- Original shipping costs non-refundable
- Refund issued to original payment method
Exchanges:
- Available for size exchanges
- Return original item and place new order
- Subject to availability
Non-Returnable Items:
- Final sale items (marked as such)
- Worn or damaged merchandise
- Items without proof of purchase
International Returns:
- Customer pays return shipping
- May incur customs fees
- Refund excludes original shipping costs
Important Notes:
- Allow 10 business days for return processing
- Sale items may qualify for store credit only
- Keep return tracking information
- Damaged items must be reported within 48 hours